Sua personalidade vai ao shopping? Relações entre personalidade e a compra por impulso

Autores

DOI:

https://doi.org/10.15448/1980-8623.2019.4.31905

Palavras-chave:

compra por impulso, influência interpessoal, traços de personalidade.

Resumo

Este estudo teve o objetivo de testar o poder preditivo dos cinco grandes fatores de personalidade, da influência interpessoal e de variáveis sociodemográficas sobre a compra por impulso. Participaram do estudo 1.296 brasileiros, média de idade de 35,8 anos (DP = 12,8), escolaridade mínima de Ensino Médio incompleto. Os resultados mostraram relações da compra por impulso com variáveis sociodemográficas, hábitos de consumo e personalidade. O modelo de regressão explicou 23% da variância da compra por impulso, sendo os maiores poderes preditivos o da influência interpessoal normativa e o do fator de personalidade neuroticismo, ambos preditores positivos; seguidos do hábito de fazer lista de compra e do fator conscienciosidade, como negativos. Os resultados confirmam o poder preditivo de fatores de personalidade, hábitos de consumo e variáveis sociodemográficas sobre o comportamento de compra por impulso.

Downloads

Não há dados estatísticos.

Biografia do Autor

Sibele Dias de Aquino, Pontifícia Universidade Católica do Rio de Janeiro, RJ

Mestra em Psicologia.

Jean Carlos Natividade, Pontifícia Universidade Católica do Rio de Janeiro, RJ

Doutor em Psicologia.

Samuel Lincoln Bezerra Lins, Universidade do Porto

Doutor em Psicologia.

Referências

Ajzen, I. (2008). Consumer attitudes and behavior. Handbook of consumer psychology, 1, 525-548.

Amaral, R., Aquino, S., Souza, M., Diogo, C., & Lins, S. (2017). Adaptação e validação da escala de influência social nas compras no contexto brasileiro. In 8º Congresso Brasileiro de Avaliação Psicológica. Florianópolis, SC, Brasil. https://doi.org/10.11606/t.5.2016.tde-23082016-092756

Angelo, C. F. De, Siqueira, J. P. de L., & Fávero, L. P. L. (2003). As compras não planejadas em supermercados: a importância do tempo e da organização da loja na determinação dos gastos. Revista de Administração Contemporânea, 7(3),149-162. https://doi.org/10.1590/s1415-65552003000300008

Aquino, S., Lins, S., & Natividade, J. (2018). Evidências de validade da escala de compra por impulso para o contexto brasileiro. Manuscrito submetido para publicação.

Araújo, G. P. de, & Ramos, A. S. M. (2013). Comportamento de compra por impulso em shopping centers: Pesquisa com consumidores de Brasília-DF e Natal-RN. Revista Eletrônica de Administração, 16(3), 589-610.

Arnould, E. J., Price, L. L. L., & Zinkhan, G. M. (2004). Consumers (2o ed). Boston: McGraw-Hill/Irwin. Azucar, D., Marengo, D., & Settanni, M. (2018).

Predicting the Big 5 personality traits from digital footprints on social media: A meta-analysis. Personality and Individual Differences, 124, 150-159. https://doi.org/10.1016/j.paid.2017.12.018

Badgaiyan, A. J., & Verma, A. (2014). Intrinsic factors affecting impulsive buying behaviour-evidence from India. Journal of Retailing and Consumer Services, 21(4), 537-549. https://doi.org/10.1016/j.jretconser.2014.04.003

Badgaiyan, A. J., & Verma, A. (2015). Does urge to buy impulsively differ from impulsive buying behaviour? Assessing the impact of situational factors. Journal of Retailing and Consumer Services, 22(November 2015),

-157. https://doi.org/10.1016/j.jretconser.2014.10.002

Barkley-Levenson, E. E., & Fox, C. R. (2016). The surprising relationship between indecisiveness and impulsivity. Personality and Individual Differences, 90, 1-6. https://doi.org/10.1016/j.paid.2015.10.030

Bearden, W. O., Netemeyer, R. G., & Teel, J. E. (1989). Measurement of consumer susceptibility to interpersonal influence. The Journal of Consumer Research, 15(4), 473-481. https://doi.org/10.1086/209186

Bhuvaneswari, M. V, & Krishnan, J. (2015). A review of literature on impulse buying behaviour of consumers in brick & mortar and click only stores. International Journal of Management Research and Social Science,

(3), 2394-6407.

Blackwell, R. D., Miniard, P. W., & Engel, J. F. (2005). Comportamento do consumidor. São Paulo: Pioneira Thomson Learning.

Bratko, D., Butkovic, A., & Bosnjak, M. (2013). Twin study of impulsive buying and its overlap with personality. Journal of Individual Differences, 34(1), 8-14. https://doi.org/10.1027/1614-0001/a000091

Brougham, R. R., Jacobs-Lawson, J. M., Hershey, D. A., & Trujillo, K. M. (2011). Who pays your debt? An important question for understanding compulsive buying among American college students. International Journal of Consumer Studies, 35(1), 79-85. https://doi.org/10.1111/j.1470-6431.2010.00923.x

Buss, D. M. (1995). Psychological sex differences: Origins through sexual selection. American Psychologist, 50(3), 164-168. https://doi.org/10.1037//0003-066x.50.3.164

Castro, A. D. M. de. (2016). Relação entre personalidade e estilo de decisão em processo de compra de alto envolvimento (Tese de doutorado não publicada). Universidade Municipal de São Caetano do Sul, Brasil. https://doi.org/10.17771/pucrio.acad.13013

Cheng, Y. H., Chuang, S. C., Wang, S. M., & Kuo, S. Y. (2013). The effect of companion’s gender on impulsive purchasing: The moderating factor of cohesiveness and susceptibility to interpersonal influence. Journal of Applied Social Psychology, 43(1), 227-236. https://doi.org/10.1111/j.1559-1816.2012.00977.x

Cohen, A. R. (1964). Attitude change and social influence. New York: Basic Books.

Dholakia, U. M. (2000). Temptation and resistance: An integrated model of consumption impulse formation and enactment. Psychology and Marketing, 17(11), 955- 982. https://doi.org/10.1002/1520-6793(200011)17:11%-3C955::aid-mar3%3E3.0.co;2-j

Dittmar, H. (2005). Compulsive buying - a growing concern? An examination of gender, age, and endorsement of materialistic values as predictors. British Journal of Psychology, 96(4), 467-491. https://doi.org/10.1348/000712605x53533

Donnelly, G., Iyer, R., & Howell, R. T. (2012). The Big Five personality traits, material values, and financial well-being of self-described money managers. Journal of Economic Psychology, 33(6), 1129–1142. https://doi.org/10.1016/j.joep.2012.08.001

Escalas, J. E., & Bettman, J. R. (2003). You are what they eat: The influence of reference groups on consumers’ connections to brands. Journal of Consumer Psychology, 13(3), 339–348. https://doi.org/10.1207/s15327663jcp1303_14

Faber, R. J., & O’Guinn, T. C. (1989). Classifying compulsive consumers: Advances in the development of a diagnostic tool. Advances in Consumer Research, 16, 738-744. Recuperado de http://acrwebsite.org/volumes/5965/volumes/v16/NA-16

Feist, J., Feist, G. J., & Roberts, T.-A. (2015). Teorias da personalidade (8o ed). McGraw-Hill.

Fernandes, P. M., & Veiga, F. H. (2006). Impulsividade do consumidor na compra. Simpósio Internacional Activação do Desenvolvimento Psicológico Aveiro, 742- 747. Recuperado de http://hdl.handle.net/10451/5266.

Filho, N. H., Machado, W. de L., Teixeira, M. A. P., & Bandeira, D. R. (2012). Evidências de validade de marcadores reduzidos para a avaliação da personalidade no modelo dos cinco grandes fatores. Psicologia: Teoria e Pesquisa, 28(4), 417–423. https://doi.org/10.1590/s0102-37722012000400007

Fisher, R. J., & Dubé, L. (2005). Gender differences in responses to emotional advertising: A social desirability perspective. Journal of Consumer Research, 31(4), 850–858. https://doi.org/10.1086/426621

Flight, R. L., Rountree, M. M., & Beatty, S. E. (2012). Feeling the urge: Affect in impulsive and compulsive buying. The Journal of Marketing Theory and Practice, 20(4), 453-466. https://doi.org/10.2753/mtp1069-6679200407

Gąsiorowska, A. (2011). Gender as a moderator of temperamental causes of impulse buying tendency. Journal of Customer Behaviour, 10(2), 119-142. https://doi.org/10.1362/147539211x589546

Haugtvedt, C. P., Herr, P., & Kardes, F. (Eds.). (2012).

Handbook of consumer psychology. Psychology Press. https://doi.org/10.4324/9780203809570

Haugtvedt, C. P., Petty, R. E., & Cacioppo, J. T. (1992). Need for cognition and advertising: Understanding the role of personality variables in consumer behavior. Journal of Consumer Psychology, 1(3), 239-260. https://doi.org/10.1016/s1057-7408(08)80038-1

Hee, O., & Yen, W. (2018). The Influence of advertising media towards consumer purchasing behavior in the food and beverage industry in Malaysia. International Journal of Human Resource Studies, 8(2),148-163. https://doi.org/10.5296/ijhrs.v8i2.12877

Hoyer, W. D., MacInnis, D. J., & Pieters, R. (2016). Consumer Behavior (7o ed). Boston: Cengage Learning Nacional.

Hultén, P., & Vanyushyn, V. (2011). Impulse purchases of groceries in France and Sweden. Journal of Consumer Marketing, 28(5), 376-384. https://doi.org/10.1108/07363761111150026

Işler, D. B., & Atilla, G. (2013). Gender differences in impulse buying. International Journal of Business and Management Studies, 2(1), 176-182.

Jones III, R. J., Reilly, T. M., Cox, M. Z., & Cole, B. M. (2017). Gender makes a difference: Investigating consumer purchasing behavior and attitudes toward corporate social responsibility policies. Corporate

Social Responsibility and Environmental Management, 24(2), 133-144. https://doi.org/10.1002/csr.1401

Kacen, J. J., & Lee, J. A. (2002). The influence of culture on consumer impulsive buying behavior. Journal of Consumer Psychology, 12(2), 163-176. https://doi.org/10.1207/s15327663jcp1202_08

Kotler, P., & Keller, K. L. (2006). Administração de marketing (12o ed). São Paulo: Pearson.

Kwak, H., Zinkhan, G. M., Delorme, D. E., & Larsen, T. (2006). Revisiting normative influences on impulsive buying behavior and an extension to compulsive buying behavior. Journal of International Consumer Marketing, 18(3), 57–80. https://doi.org/10.1300/j046v18n03_04

Lin, X., Featherman, M., & Sarker, S. (2017). Understanding factors affecting users’ social networking site continuance: A gender difference perspective. Information & Management, 54(3), 383-395. https://doi.org/10.1016/j.im.2016.09.004

Lins, S. L. B., & Pereira, R. de C. de F. (2011). Comprou sem querer? Entenda o porquê! Revista Brasileira de Gestão de Negócios, 13(41), 376–395.

Lins, S. L. B. (2012). Life satisfaction: Impulsive buying behaviour and gender. In P. Zahrádka & R. Sedláková (Eds.). New perspectives on consumer culture theory and research ( pp. 164-178). Newcastle: Cambridge Scholars Publishing.

Lins, S., & Poeschl, G. (2015). O papel do materialismo como mediador entre o prazer nas compras e a compra por impulso. Psico, 46(1), 59/69. https://doi.org/10.15448/1980-8623.2015.1.16864

Lins, S., & Poeschl, G. (2013). Fatores influenciadores do comportamento de compra por impulso em adolescentes brasileiros - um estudo exploratório. In M. Robalo (Ed.), Percursos de investigação em psicologia social e organizacional (pp. 55-73). Lisboa: Sílabo. https://doi.org/10.11606/t.12.2003.tde-24072003-171428

Lins, S., Poeschl, G., & Eberhardt, A. (2016). Identificando os factores de influência da compra por impulso em adolescentes portugueses. Análise Psicológica, 34(2), 147-163. https://doi.org/10.14417/ap.920

Luan, Z., Poorthuis, A. M., Hutteman, R., Denissen, J. J., Asendorpf, J. B., & van Aken, M. A. (2018). Unique predictive power of other-rated personality: An 18-year longitudinal study. Journal of Personality, 87, 532-545. https://doi.org/10.1111/jopy.12413

Luo, X. (2005). How does shopping with others influence impulsive purchasing? Journal of Consumer Psychology, 15(4), 288–294. https://doi.org/10.1207/s15327663jcp1504_3

Masouleh, S. E., Pazhang, M., & Moradi, J. S. (2012). What is impulse buying? An analytical network processing framework for prioritizing factors affecting impulse buying. Management Science Letters, 2(4), 1053–1064. https://doi.org/10.5267/j.msl.2012.03.016

Mohan, G., Sivakumaran, B., & Sharma, P. (2013). Impact of store environment on impulse buying behavior. European Journal of Marketing, 47(10), 1711-1732. https://doi.org/10.1108/ejm-03-2011-0110

Mowen, J.C. (2000). The 3M model of motivation and personality. Theory and empirical applications to consumer behavior. New York: Springer Science & Business Media. https://doi.org/10.1007/978-1-4757-6708-7

Mowen, J. C., & Spears, N. (1999). Understanding compulsive buying among college students: A hierarchical approach. Journal of Consumer Psychology, 8(4), 407-430. https://doi.org/10.1207/s15327663jcp0804_03

Napoli, J., Dickinson, S. J., Beverland, M. B., & Farrelly, F. (2014). Measuring consumer-based brand authenticity. Journal of Business Research, 67(6), 1090-1098. https://doi.org/10.1016/j.jbusres.2013.06.001

Natividade, J. C., & Hutz, C. S. (2015). Escala reduzida de descritores dos cinco grandes fatores de personalidade: Prós e contras. Psico, 46(1), 79. https://doi.org/10.15448/1980-8623.2015.1.16901

Noble, S. M., Griffith, D. A., & Adjei, M. T. (2006). Drivers of local merchant loyalty: Understanding the influence of gender and shopping motives. Journal of Retailing, 82(3), 177-188. https://doi.org/10.1016/j.jretai.2006.05.002

Norum, P. S. (2008). The role of time preference and credit card usage in compulsive buying behaviour. International Journal of Consumer Studies, 32(3), 269– 275. https://doi.org/10.1111/j.1470-6431.2008.00678.x

Nyhus, E. K., & Webley, P. (2001). The role of personality in household saving and borrowing behaviour. European Journal of Personality, 15(S1), S85–S103. https://doi.org/10.1002/per.422

Olsen, S. O., Tudoran, A. A., Honkanen, P., & Verplanken, B. (2015). Differences and similarities between impulse buying and variety seeking: A personality- based perspective. Psychology & Marketing, 33(1), 36–47. https://doi.org/10.1002/mar.20853

Pervin, L. A., & John, O. P. (2009). Personalidade: teoria e pesquisa. Porto Alegre: Artmed.

Rook, D. W., & Fisher, R. J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305-313. https://doi.org/10.1086/209452

Rook, D. W., & Hoch, S. J. (1985). Consuming impulses. Advances in Consumer Research, 12, 23–27. Recuperado de http://www.acrwebsite.org/volumes/6351/volumes/v12/NA-12

Roberts, B. W., Kuncel, N. R., Shiner, R., Caspi, A., & Goldberg, L. R. (2007). The power of personality: The comparative validity of personality traits, socioeconomic status, and cognitive ability for predicting

important life outcomes. Perspectives on Psychological Sciences, 2, 313- 345. https://doi.org/10.1111/j.1745-6916.2007.00047.x

Schiffman, L. G., & Kanuk, L. L. (2009). Comportamento do consumidor (9o ed). Rio de Janeiro: LTC.

Semeijn, J. H., van der Heijden, B. I. J. M., & De Beuckelaer, A. (2018). Personality traits and types in relation to career success; an empirical comparison using the big five. Applied Psychology: An International Review, 1-19. https://doi.org/10.1111/apps.12174

Shahjehan, A., Qureshi, J. A., Zeb, F., & Saifullah, K. (2012). The effect of personality on impulsive and compulsive buying behaviors. African Journal of Business Management, 6(6), 2187–2194. https://doi.org/10.5897/ajbm11.2275

Silveira, R. C., & Soares, T. O. R. (2011). A influência das redes sociais no comportamento do consumidor: um estudo sobre as decisões de compra do consumidor nas comunidades virtuais. In VII Congresso Nacional de Excelência em Gestão. Rio de Janeiro. Recuperado de http://www.inovarse.org/node/2792. https://doi.org/10.17771/pucrio.acad.22197

Strack, F., Werth, L., & Deutsch, R. (2006). Reflective and impulsive determinants of consumer behavior. Journal of Consumer Psychology, 16(3), 205-216. https://doi.org/10.1207/s15327663jcp1603_2

Solomon, M. R. (2016). O comportamento do consumidor: comprando, possuindo e sendo (11o ed). Porto Alegre: Bookman.

Taute, H., & McQuitty, S. (2004). Feeling good! Doing good! An exploratory look at the impulsive purchase of the social good. Journal of Marketing Theory and Practice, 12(2), 16-27. https://doi.org/10.1080/10696679.2004.11658516

Tifferet, S., & Herstein, R. (2012). Gender differences in brand commitment, impulse buying, and hedonic consumption. Journal of Product & Brand Management, 21(3), 176-182. https://doi.org/10.1108/10610421211228793

Thompson, E. R., & Prendergast, G. P. (2015). The influence of trait affect and the five-factor personality model on impulse buying. Personality and Individual Differences, 76, 216-221. https://doi.org/10.1016/j.paid.2014.12.025

Veludo-de-Oliveira, T. M., Ikeda, A. A., & Santos, R. da C. (2004). Compra compulsiva e a influência do cartão de crédito. RAE-Revista de Administração de Empresas, 44(3), 89-99. https://doi.org/10.1590/s0034-75902004000300007

Verplanken, B., & Herabadi, A. (2001). Individual differences in impulse buying tendency: feeling and no thinking. European Journal of Personality, 15(S1), S71-S83. https://doi.org/10.1002/per.423

Vohra, A. V. (2014). Consumer behavioral traits: A systematic review of extant literature. In International Conference on Business, Sociology and Applied Sciences (pp. 5-9). Malaysia: International Conference on Business, Sociology and Applied Sciences (ICBSAS’14). https://doi.org/10.15242/icehm.ed0314513

Vohs, K. D., & Faber, R. J. (2007). Spent resources: Self-regulatory resource availability affects impulse buying. Journal of Consumer Research, 33(4), 537–547. https://doi.org/10.1086/510228

Wu, W. Y., & Ke, C. C. (2015). An online shopping behavior model integrating personality traits, perceived risk, and technology acceptance. Social Behavior and Personality: An International Journal, 43(1), 85-97. https://doi.org/10.2224/sbp.2015.43.1.85

Yang, J., He, X., & Lee, H. (2007). Social reference group influence on mobile phone purchasing behaviour: A cross-nation comparative study. International Journal of Mobile Communications, 5(3), 319-338. https://doi.org/10.1504/ijmc.2007.012397

Downloads

Publicado

2019-12-31

Como Citar

de Aquino, S. D., Natividade, J. C., & Lins, S. L. B. (2019). Sua personalidade vai ao shopping? Relações entre personalidade e a compra por impulso. Psico, 50(4), e31905. https://doi.org/10.15448/1980-8623.2019.4.31905

Edição

Seção

Artigos